How This FAQ Works for You
We've put together answers to the questions that come up most often — covering how to fund your account through bKash, Nagad, or Rocket, what happens when a withdrawal is under review, and how to reach us when something isn't working. Each answer reflects how the platform actually operates, not a generic script. If you're in Dhaka and trying to sort out
a wallet issue at midnight, the live chat path is the same one described here. Deposits sent through bKash or Nagad are matched to your account once the transfer reference is confirmed on our end — that step is what triggers your wallet balance to update. Withdrawals go back to the same payment method you used to deposit, and our team checks
the account details before releasing funds. If anything here doesn't cover your situation, the support section below shows you exactly how to get in touch.
- bKash deposits
- Nagad transfers
- Rocket payments
- Account wallet